Refund policy

Customer satisfaction is our #1 Priority! We want YOU to be HAPPY with your purchase.

Therefore ShieldShoes comes with a 100% money-back guarantee.

If you decide within 50 days that ShieldShoes hasn’t reached your expectations, just email us via hey@shieldshoes.com and we’ll give you a complete refund.

To return your product, you should mail it  to our studio:

“Zaanstraat 54, 1013 RW Amsterdam, The Netherlands”

We can refund merchandise purchases within 50 days after ordering. For returns to be valid, the product(s) must be sent back to us in the original packaging to avoid damage. There must be no signs of use, abuse, or misuse of any kind. You can return the ordered product(s) to us by certified mail. The cost and risk of transporting the returned goods to us will be on you. Please note that all promo orders will be final! They are not eligible for returns because we buy these in bulk before we start selling them, we simply can’t return them to our manufacturer.

Once the product has been considered an eligible return, There are two possibilities:

1 - ShieldShoes will refund the customer the amount spent on the returned products. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the customer within 4 days after the items have arrived back in our office.

2 - ShieldShoes will give you a new item(s) and, if necessary, in a different size or color. Please include with your request the new color or size you prefer. You may be required to pay duties, taxes, and other applicable fees during the exchange process.

Please note: Any item considered unsuitable for resale due to misuse, alterations or damage will not be accepted and will be returned to the customer.